DailyPaws — Support

Welcome to DailyPaws support. Here you will find answers to the most common questions about the app. If you need further help, feel free to contact us.

Contact Us

If you have a question, suggestion, or need to report a problem, write to us at:

whispet@cre8eve.eu

We aim to respond within 48 hours on business days.

Frequently Asked Questions

What is DailyPaws?

DailyPaws is a private pet diary that combines a photo timeline with health management. You can capture daily photos of your pet, track medical records (medications, vaccinations, allergies, nutrition, vet visits, documents), and keep everything organized in one place.

Which platforms is DailyPaws available on?

DailyPaws is currently available exclusively on iOS. You can download it from the App Store.

What is the difference between the Free and Premium plan?

Free plan includes:

• 1 pet, up to 5 photos per day
• Photo timeline, calendar, gallery, and streaks
• Photo reminders
• Full medical data management (medications, vaccinations, allergies, nutrition, documents, vet visits)
• QR Pet Card (compact card with QR code containing key pet data)
• Sharing Moments (Share Cards) — create personalised cards with photo, emoji, colour, and text
• Share Profile (QR Card)
• Medical onboarding (optional guided setup for vaccinations, medications, and vet visits after adding your first pet)
• iCloud backup

Premium plan adds (see App Store for current pricing; base price: 2.99 EUR/month or 29.99 EUR/year — actual price may vary by region):

• Up to 20 pets and unlimited photos per day
• Medical reminders (medications, vaccinations, vet visits)
• Weight tracking with charts
• Upcoming medical events overview
• PDF export (full, incl. medical history, weight, and journals)
• Event journals (customizable health diaries)
• Ad-free experience

How do I subscribe to Premium?

You can subscribe to Premium directly in the app. Go to Settings and tap on the Premium section. The purchase is processed through your Apple ID via the App Store.

How do I cancel my subscription?

Subscriptions are managed through your Apple ID. To cancel:

1. Open Settings on your iPhone.
2. Tap your name at the top, then Subscriptions.
3. Find DailyPaws and tap Cancel Subscription.

Cancellation takes effect at the end of the current billing period. You will retain Premium features until then.

How do I restore my purchases?

If you reinstalled the app or switched devices, you can restore your Premium subscription. In the app, go to Settings and tap Restore Purchases. Make sure you are signed in with the same Apple ID that was used for the original purchase.

How does iCloud backup work?

DailyPaws can back up your data (pet profiles, photos, medical records) to iCloud Drive. The backup is stored in your personal iCloud space and is accessible only to you. To enable it, make sure iCloud Drive is turned on in your iPhone settings and that the app has permission to use it.

Is my data safe?

Yes. All your data is stored locally on your device and, if you enable it, in your personal iCloud Drive. DailyPaws does not send your data to any external servers. Your photos and medical records remain private.

How do I transfer data to a new device?

If you have iCloud backup enabled, simply sign in with the same Apple ID on your new device, install DailyPaws, and your data will sync automatically via iCloud Drive.

How do I add a pet?

After launching the app, tap the option to add a new pet. Fill in your pet's name, species, breed, date of birth, and optionally add a photo. You can edit these details at any time from the pet's profile.

What happens when I archive (mark as inactive) a pet?

Archiving a pet switches it to read-only mode. This can happen automatically when you downgrade from Premium to Free and have more pets than the Free plan allows (you choose which ones to archive), or you can do it manually from the pet's edit screen.

What you can still do with an archived pet:

• View the pet on your list (with an "Inactive" badge)
• Browse all photos, calendar, and gallery
• View the full profile and medical records

What you cannot do:

• Add new photos or timeline entries
• Edit medical records or weight
• Medical reminders will not work for archived pets

How to reactivate:
You can reactivate an archived pet from its edit screen, as long as you have a free slot within your plan's pet limit. There is a 24-hour cooldown between archive status changes. Right after archiving or reactivating, you have a few seconds to undo the action.

Visibility settings:
On the pet list screen, you can choose whether archived pets are shown or hidden. This filter also applies to the pet carousel and galleries — so you can keep your active view clean while still having full access to archived pets when needed.

How do I add a photo to the timeline?

On the main timeline screen, tap the camera button. You can take a new photo or select one from your photo library. Each photo is saved to your pet's timeline for the current day.

How do I manage medical data?

Go to your pet's profile and navigate to the Health section. From there you can add and manage medications, vaccinations, allergies, nutrition records, medical documents, and vet visits.

How do medical reminders work?

Medical reminders are a Premium feature that helps you stay on top of your pet's health schedule. You can set reminders for three types of events:

• Medications — daily, weekly, monthly, or one-time reminders for giving medication. You set the start and end date and the time of day.
• Vaccinations — reminders for upcoming vaccinations with a 3-stage notification system:
  1. Advance notice — a few days before the due date (you choose how many days in advance)
  2. On the day — a reminder on the scheduled date
  3. Overdue alert — if the vaccination hasn't been recorded, you'll receive an overdue notification 7 days after the due date
• Vet visits — reminders for scheduled vet appointments, also with the 3-stage notification system

You create reminders manually in the Medical Reminders section of your pet's profile. Once set, the app schedules native iOS notifications automatically — so you'll be notified even when the app is closed.

What are Event Journals and how can they help me?

Event Journals are customizable health diaries that let you track specific conditions or patterns in your pet's life over time. Each journal is built from fields you define — or you can start from ready-made templates like Epilepsy or Digestion.

Available field types include: multi-select options, sliders (e.g. intensity 1–10), numeric values, yes/no toggles, and time pickers. You can also attach photos and notes to each entry.

How it helps:

• Track symptoms — record seizure details, digestive issues, or any recurring condition with precise data
• Spot patterns — review entries over time to notice triggers, trends, or improvements
• Share with your vet — export a PDF summary of journal entries to show your veterinarian during visits
• Monitor treatment — see how changing medications or diet affects your pet's condition

For example, with the Epilepsy journal you can log the time, duration, intensity, seizure type, medications taken, and recovery time for each episode — building a detailed health history that helps both you and your vet make better decisions.

How do I share a photo as a card?

Open a photo on the timeline and tap Share. A card creation screen will appear with three templates:

• Photo of the Day — your photo with the pet's name, date, and an optional emoji
• Event — a celebration card with avatar, e.g. birthdays, anniversaries, streaks
• Note — your photo with custom text (up to 120 characters) and an emoji

You can pick a background colour from a colour palette and add a decorative emoji (hearts, crowns, cakes, stars, and many more). Optionally, you can enable the DailyPaws watermark. Share the finished card via the system share sheet, or share just the photo without a card. The entire process happens locally — no data is sent to any server.

What is the QR Pet Card?

The QR Pet Card is a compact, shareable card that contains a QR code with your pet's key information: name, breed, microchip number, allergens, and current medications. You can optionally add your own contact details (name and phone number) to the card. The QR code is generated entirely on your device — no data is sent to any server. Owner contact details are embedded directly in the QR code and are never stored in the app. This feature is available in the Free plan.

How do I share my pet's profile?

On your pet's profile screen, tap the Share button. A bottom sheet will appear with two options:

• Full PDF report — generates a detailed PDF with your pet's profile and medical data
• QR Card — generates a compact card with a QR code containing key pet data

The QR Card is available in the Free plan. The Full PDF report is available in the Premium plan.

What is the Medical Onboarding?

After adding your first pet, the app will offer an optional onboarding step where you can quickly set up a vaccination, a medication, and a vet visit. This is entirely optional — you can skip it and add medical data later from the pet's profile. This feature is available in the Free plan.

The app is not working properly. What should I do?

Try these steps:

1. Make sure you have the latest version of DailyPaws installed (check the App Store for updates).
2. Restart the app by closing it completely and opening it again.
3. Restart your device.
4. If the problem persists, contact us at whispet@cre8eve.eu with a description of the issue and your iOS version.

Subscription Information

DailyPaws offers an optional auto-renewing subscription:

• DailyPaws Premium — base price: 2.99 EUR per month or 29.99 EUR per year. The current price is displayed in the App Store before purchase and may vary by region.

Payment is charged to your Apple ID account at confirmation of purchase. The subscription automatically renews unless cancelled at least 24 hours before the end of the current billing period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel your subscriptions by going to your Account Settings on the App Store after purchase.

Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription.

Privacy Policy | Terms of Use (Apple EULA)